At Luxy, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.
Luxy LLC (doing business as “Luxy” and referred to in these terms as “Luxy”, “we”, “our”, “us”) is a UAE corporation, with offices located at 10-B, Media City, Sharjah, UAE. Luxy operates a service that enables users to research, find and book travel experiences worldwide. Luxy’s services are made available through www.luxytours.com.
If you provide personal data directly to our affiliates, distributors or suppliers, the terms of their respective privacy policies will apply to such disclosures. You should carefully review the privacy policies of the affiliate partner, distributor or supplier prior to providing personal data to such third parties. See “Our Affiliates, Distributors and Suppliers” below for additional information.
In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly, but we also collect data by logging how you interact with our services, for example by using cookies on this website. We may also receive personal data from third parties.
The personal data we collect about you may include, but is not limited to: your name, email address, postal address, phone number, billing information, survey responses, booking details and other information you may provide about yourself to our site, such as your IP address and web browser software. You can choose not to provide us with personal data, but in general, some personal data about you is required in order for you to receive relevant offerings from Luxy and its partners, and to enjoy benefits of being a registered member.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances
We may send you marketing emails with information about Luxy deals, destination and product news, offers, competitions and other special promotions that we believe that you will find valuable, interesting or informative.
You will receive marketing messages from us if you have given your consent, if you have requested them, or if you purchased goods or services from us and you have not opted out of receiving marketing messages.
If you are no longer interested in receiving future email marketing communications from Luxy, you have several choices for opting out of future mailings, and you may unsubscribe at any time by following the directions and link included in each marketing email we send.
Please note that, even if you opt out of receiving future marketing communications from Luxy, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative and service-related information such as changes to our terms, conditions and policies. We reserve the right to send you other communications, includingservice announcements, administrative messages and surveys relating either to your Luxy account, without offering you the opportunity to opt out of receiving them.
We may store the contributions and submissions you make to Luxy, including but not limited to your reviews, photos, public profile and ratings (your “Content”), publicly display your Content on our websites and Applications and those of our affiliate partners and distributors, display it to other users, share it with our affiliate partners and distributors and use it for promotional purposes. Note that if you include personal data in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.
Luxy may share your personal data with other parties, including other group companies and third parties, such as service providers who work on behalf of us. If we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively. If we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.
We may also share or disclose personal data if we believe, at our sole discretion, it is necessary:
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular excursions or tours. This information does not contain any personal data and is used to develop content and services we hope you will find of interest.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
We collect personal data via cookies and similar technologies. “Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes.
You can check, supplement and update the information you have provided us with, or you can choose to close your account at any time, in each case by contacting us at [email protected] If you decide to close your account, we will deactivate it and delete your profile information and your reviews from view. We will send you an email to confirm your request. Remember that once your account is closed, you will no longer be able to login or access your personal information. You can, however, open a new account at any time.
We may offer members the option to save information related to method and choice of payment on our websites. If you save such payment details on Luxy, you will be able to add, delete or modify that information at any time in your account settings.
In accordance with applicable law, you may also have the right of access, the right of rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object. Please find below more details and information on how and when you may be able to exercise your rights. Where such rights exist, we will respond to your request within one month, but have the right to extend this period an additional two months.
The right to data portability. You may request that we receive the personal data that concerns you. You may also request that we send this personal data to a third party, where feasible. You only have this right if it regards personal data you have provided us with, the processing is based on consent or necessity for the performance of a contract between you and us, and the processing is done by automated means.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
At Luxy, we seek to maintain the integrity and security of your personal data. We have implemented and maintain appropriate physical, administrative, technical and organizational measures to protect the personal data you provide us with against unauthorized or unlawful access, use of disclosure and against accidental loss, damage, alteration or destruction.
We seek to store your personal data in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal data by our employees or third parties.
However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the personal data you provide us with will be secure at all times. Luxy will rely on you to tell us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether this was related to the data transmissions from or to Luxy and let you know what steps can be taken and have been taken to help rectify the problem.
Luxy is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the address provided below in the “How you can contact us” section.
Whenever we store or transfer your personal data outside the European Economic Area, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:
If you have any questions or complaints about the processing of your personal data by us, please contact our Privacy Officer at [email protected] You also have the right to lodge a complaint to the supervisory authority about the way we process your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
In accordance with applicable law, we have appointed a representative within the European Union. The contact details of our representative are:
[Name of Company]